Website: https://www.techsmartsense.com/
Effective Date: 14 November 2026
Last Updated: 14 November 2026
1. Introduction
Tech Smart Sense (“TSS”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, contact us, register for our services, purchase our products or services, or otherwise interact with us.
We handle personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the rules made under it, to the extent applicable.
By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required, we will seek your consent separately and provide the relevant information before processing your personal data.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity information: Name and other details you provide when contacting or registering with us.
- Contact information: Email address, telephone number, postal address and other contact details.
- Account information: Login credentials and profile information, where you create an account.
- Business and service information: Products or services selected, enquiries, support requests, preferences and communications with us.
- Technical information: IP address, browser type, device information, operating system, website usage data and error reports.
- Communication information: Information contained in emails, contact forms, customer support requests, webinar registrations and other communications.
- Transaction information: Relevant purchase, billing and payment-related details, where applicable. Payment card or banking information may be processed directly by payment service providers.
We aim to collect only the personal data reasonably necessary for the purposes explained in this Policy.
3. How We Collect Personal Data
We may collect personal data:
- When you visit or use our website.
- When you contact us by email, telephone or website forms.
- When you enquire about or purchase our products or services.
- When you register for an account or use our online services.
- When you request customer support or technical assistance.
- When you participate in our events, conferences, webinars or other activities.
- Through cookies, analytics tools and other website technologies.
- When our website generates technical logs, error reports or application analytics data.
We may also receive information from service providers or other sources where permitted by applicable law.
4. Purposes for Which We Use Personal Data
We may process your personal data for the following purposes:
- To provide products, services and information requested by you.
- To respond to enquiries and provide customer support.
- To create and manage customer accounts.
- To manage customer relationships and service communications.
- To process transactions and maintain relevant business records.
- To understand website usage and improve our website, products and services.
- To analyse performance, troubleshoot technical issues and maintain website security.
- To send service-related notices and updates.
- To send promotional or marketing communications where permitted by law and, where required, with your consent.
- To enforce our terms, protect our rights and prevent fraud or misuse.
- To comply with applicable legal and regulatory obligations.
We will not use your personal data for a new purpose without providing the required notice and obtaining consent or identifying another lawful basis, where applicable.
5. Consent and Lawful Processing
Where consent is the basis for processing your personal data, we will provide a clear notice explaining the personal data involved and the purpose of processing.
You may withdraw your consent at any time through the contact details provided in this Policy or through another withdrawal method made available by us.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. It may, however, affect our ability to provide certain products or services that depend on the relevant information.
Where processing is permitted under another lawful basis under applicable law, we may process personal data accordingly.
6. Disclosure and Sharing of Personal Data
We do not sell your personal data. However, we may share relevant information with third parties in the following circumstances:
- Service providers: Website hosting, maintenance, cloud infrastructure, technical support and other vendors who help us operate our business.
- Payment providers: Payment gateways and financial service providers for processing transactions, where applicable.
- Analytics providers: Services such as Google Analytics, if enabled on our website, to understand website traffic and usage.
- Professional advisers: Legal, accounting, auditing and other professional advisers where necessary.
- Business transactions: In connection with a merger, acquisition, restructuring or transfer of business, subject to appropriate safeguards.
- Legal and regulatory authorities: Where disclosure is required by applicable law, court order or lawful government request.
- With your consent: Where you have specifically authorised us to share your information.
We expect service providers handling personal data on our behalf to protect it and use it only for authorised purposes.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic and enhance user experience.
Cookies may be used for:
- Essential website functions and security.
- Remembering user preferences.
- Login and account functionality, where available.
- Website analytics and performance measurement.
- Advertising and marketing measurement, where enabled.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where required, we will seek consent before using non-essential cookies or similar tracking technologies.
8. Google Analytics and Website Analytics
Our existing website policy indicates the use of Google Analytics. If this service remains enabled, it may collect information about website visits and interactions through cookies and similar technologies.
Google may process information in accordance with its own privacy policy and applicable terms.
For further information, please refer to:
- Google Privacy Policy: https://policies.google.com/privacy
- Google Analytics information: https://marketingplatform.google.com/about/analytics/
You may also use Google’s Analytics opt-out browser add-on where available.
If Google Analytics is no longer used on our website, this section should be updated accordingly.
9. Comments and User-Submitted Content
If visitors leave comments on our website, we may collect the information displayed in the comment form, along with the visitor’s IP address and browser user-agent information to help detect spam and maintain website security.
An anonymised string generated from your email address may be shared with the Gravatar service to check whether you use it. After approval of your comment, your profile picture may be visible publicly alongside the comment.
Gravatar Privacy Policy: https://automattic.com/privacy/
If you upload images to our website, please avoid including embedded location information (EXIF GPS data), as visitors may be able to download images and extract such information.
10. Embedded Content and Third-Party Websites
Our website may contain embedded content such as videos, images, articles, social media posts or links to external websites.
Embedded content from other websites may behave in the same way as if you had visited those websites directly. Such third-party services may collect information, use cookies and track your interaction in accordance with their own privacy policies.
We do not control the privacy practices of external websites and encourage you to review their policies before sharing personal information with them.
11. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, protect our legal interests and comply with applicable legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
Comments and related metadata may be retained for moderation and spam-detection purposes. Account information may be retained while an account remains active or as otherwise required by law.
When personal data is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.
12. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access controls, security monitoring, secure hosting arrangements, encryption where appropriate and confidentiality obligations for authorised personnel and service providers.
However, no method of transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
13. Personal Data Breaches
In the event of a personal data breach, we will take appropriate steps to investigate, contain and address the incident.
Where required under applicable law, we will notify affected individuals and the relevant authorities within the prescribed manner and timelines.
14. Your Rights
Subject to applicable law and verification of your identity, you may have the right to:
- Obtain information about the personal data we process.
- Request correction or updating of inaccurate or incomplete personal data.
- Request erasure of personal data, subject to applicable legal retention requirements.
- Withdraw consent where processing is based on consent.
- Raise a grievance regarding the processing of your personal data.
- Nominate another individual to exercise your rights in the event of your death or incapacity, as permitted under applicable law.
You may exercise these rights by contacting our grievance contact using the details provided below.
We may request reasonable information to verify your identity before acting on a request.
15. Marketing Communications
We may send you information about our products, services, updates, offers or other promotional activities where permitted by applicable law and, where required, with your consent.
You may opt out of promotional emails by using the unsubscribe link included in the communication or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential service-related or transactional messages.
16. Children’s Privacy
Our website and services are not intended to knowingly collect personal data from children without the consent and other safeguards required under applicable law.
Where processing involves a child, we will follow the applicable requirements concerning verifiable parental or guardian consent and restrictions on processing children’s personal data.
If you believe that a child has provided personal data to us without the required consent, please contact us so that we can review the matter and take appropriate action.
17. International Data Processing
Some of our service providers or technology partners may process or store information outside India.
Where personal data is transferred outside India, we will follow applicable Indian data protection requirements and any restrictions imposed by the Government of India.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, data practices or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage you to review this Policy periodically.
19. Grievance Redressal and Privacy Contact
If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the processing of your personal data, you may contact our designated grievance contact:
Business Name: Tech Smart Sense (TSS)
Grievance Contact Person: Subhransu Tripathy
Website: https://www.techsmartsense.com/
Grievance Redressal Email: techsmartsense@gmail.com
Email Subject: Privacy Request – DPDP Act
We will acknowledge and address privacy-related grievances within the applicable period prescribed under the DPDP Act and Rules.
20. Contact Us
For general enquiries, customer support or privacy-related requests, please contact:
Tech Smart Sense (TSS)
Website: https://www.techsmartsense.com/
Contact Person for Privacy Matters: Subhransu Tripathy
Email: techsmartsense@gmail.com
We are committed to handling your personal data responsibly, transparently and securely.
